Frequently Asked Questions
Everything you need to know about your Geekvape experience.
Are the products on this site authentic?
Yes, every product sold on the Geekvape Store is 100% authentic. Each device comes with a unique security code on the packaging that can be verified on our official website.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Domestic shipping takes 3-7 business days, while international shipping can take 7-21 business days depending on customs clearance.
What is your return policy for defective items?
We offer a 90-day warranty on all hardware. If your device has a manufacturing defect, please contact our support team with your order number and a video of the issue for a replacement or refund.
Do you ship to my country?
We ship to most countries worldwide; however, due to local regulations regarding electronic nicotine delivery systems, some regions are restricted. Please check our Shipping Policy page for the full list of restricted zones.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options. All transactions are encrypted for your security.
How do I know which coil is compatible with my tank?
Compatibility information is listed in the product description for every tank and pod system. You can also use our search bar to find coils specific to your series, such as the 'Z Series' or 'G Series' coils.